Refund Policy

At Tomorrow Solar, we are committed to providing high-quality solar energy solutions and exceptional customer service. We understand that circumstances may arise where a refund or resolution is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Scope of This Policy

This policy applies to all products, services, and contracts provided by Tomorrow Solar, including but not limited to:

• Solar panel installations

• Energy storage systems

• Maintenance and repair services

• Consultation and design services

• Any related accessories or components

2. Refund Eligibility

To ensure fairness and transparency, refunds will only be issued under the following circumstances:

a. Cancellation Before Installation

• If you cancel your order before the installation process begins, you may be eligible for a full or partial refund, depending on the stage of the project.

  • Deposit Refunds: If you paid a deposit, it may be refunded minus any non-recoverable costs incurred by Tomorrow Solar (e.g., design fees, permits, or equipment orders).

  • Full Payment Refunds: If full payment was made but no work has commenced, a refund will be issued after deducting administrative and processing fees (if applicable).

b. Defective or Damaged Products

• If you receive defective, damaged, or incorrect products, you may be eligible for a refund, replacement, or repair. Please notify us within 7 days of delivery or installation.

  • Inspection Required: Our team will inspect the product or installation to verify the issue.

  • Resolution Options: Depending on the situation, we will offer:

    • A full or partial refund

    • Replacement of the defective product

    • On-site repair or correction

c. Service Dissatisfaction

• If you are unsatisfied with our services, please contact us immediately so we can address your concerns.

  • Resolution Attempts: We will make reasonable efforts to resolve the issue to your satisfaction.

  • Refund Issuance: If the issue cannot be resolved, a partial or full refund may be issued based on the scope of the dissatisfaction.

d. Warranty Claims

• All products and installations come with a warranty (details available in our Warranty Policy). If a warranty claim is approved, repairs or replacements will be prioritized over refunds unless otherwise agreed upon.

3. Non-Refundable Items

The following items are generally non-refundable:

• Custom-designed systems or solutions tailored specifically to your property.

• Permits, licenses, or other regulatory fees paid to third parties.

• Administrative or processing fees associated with order cancellations.

• Labor costs for work already completed.

4. Timeframe for Refunds

• Once a refund is approved, it will be processed within 10 business days.

• The method of refund will depend on the original payment method:

  • Credit/Debit Card Payments: Refunds will be credited back to the original card.

  • Bank Transfers: Refunds will be deposited into the bank account used for payment.

  • Cash Payments: Refunds will be issued via check or bank transfer.

5. Conditions for Refunds

To qualify for a refund, customers must:

• Provide proof of purchase (invoice, contract, or receipt).

• Notify Tomorrow Solar in writing (via email or formal letter) within the specified timeframe.

• Allow our team to inspect the product or service in question (if applicable).

6. Exclusions

Refunds will not be issued in the following cases:

• Changes in customer preferences or decisions after installation or delivery.

• Damage caused by misuse, improper maintenance, or external factors (e.g., weather, accidents).

• Issues arising from modifications or tampering by unauthorized third parties.

7. Dispute Resolution

If you have a dispute regarding a refund, we encourage open communication to resolve the matter amicably. If necessary, disputes will be handled according to the laws and regulations of the Arab Republic of Egypt.

8. Contact Us

For questions or to initiate a refund request, please contact our customer support team:

• Email: info@tomorrowsolar.com.eg

Our team is available during business hours to assist you with any concerns.

At Tomorrow Solar, we value your trust and strive to deliver the best possible experience. While we aim to minimize the need for refunds, we are committed to handling all requests fairly, transparently, and promptly.